Refund policy

Non-Returnable Items
For hygiene and safety reasons, menstrual cups and pads cannot be returned or exchanged once purchased.

Eligibility for Returns (Other Products)
To be eligible for a return, your item must:

• Be in the same condition you received it

• Be unworn or unused, with tags

• Be in its original packaging

• Be accompanied by a receipt or proof of purchase

How to Start a Return
To request a return, email us at user@boondh.co.
If your return is approved, we’ll provide a return shipping label and instructions.
Please note: Items sent back without prior approval will not be accepted.

You can always reach us at user@boondh.co with any return-related questions.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

In addition to menstrual cups and pads, the following items are non-returnable:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., special orders, personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you’re unsure whether your item is eligible for return, please contact us.

Exchanges

The quickest way to get the product you want is to place a new order. Once your return is accepted, you can purchase the replacement item separately.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

• Approved refunds will be processed to your original payment method.

• Please allow time for your bank or credit card provider to complete the refund posting.